Rideshare apps like Uber and Lyft have become part of everyday life in Milwaukee. But when an accident happens, it is assumed that the rideshare company’s insurance will take care of everything. Unfortunately, that’s not always the case. Rideshare companies often deny claims, leaving injured drivers and passengers feeling frustrated and unsure of what to do next.
At Natasha Misra Law, we know how disruptive this can be. Our rideshare accident lawyers helped clients across Wisconsin navigate denied claims, and we’re here to explain your options and how to move forward.
Before looking at solutions, it’s important to understand why a rideshare company might reject your claim. Common reasons include:
Disputes Over Fault – If there’s any question about who caused the crash—the rideshare driver, another motorist, or even both—companies may deny coverage.
A Different Policy Applies - If you receive a denial, there may be a different insurance policy that applies to the facts of the particular accident.
Lack of Documentation – Missing police reports, incomplete medical records, or other gaps in evidence can give insurers an excuse to push back.
Policy Exclusions – Rideshare policies are complicated. Depending on whether the app was on, off, or waiting for a ride, different coverage rules apply.
Understanding the “why” behind a denial helps you and your lawyer identify the next step.
A denied claim is not the end of the road. Here’s what you can do:
1. Consult with a Rideshare Accident Lawyer: Talking with an attorney should be one of your first moves. A Milwaukee rideshare accident lawyer can:
Evaluate Your Case – Review the accident details and the denial letter to identify weaknesses in the company’s reasoning.
Sort Our Insurance Coverages - An experienced attorney can look at all available insurance policies and see which apply to the circumstances of the accident.
Explore Options – From negotiations to filing a lawsuit, your lawyer will help you understand the best path forward.
Build Evidence – Lawyers know what records, statements, and reports are needed to make your case stronger.
2. Review the Denial Letter Carefully: Rideshare companies are required to explain why they’re denying your claim. Look for:
Specific Policy References – Pay attention to the insurance terms they cite.
Requests for More Information – Sometimes a denial isn’t final. Providing additional documentation may change the outcome.
3. Strengthen Your Documentation: A solid paper trail makes it harder for companies to avoid paying:
Accident Reports – Always get an official police report.
Medical Records – Keep detailed documentation of your injuries, treatments, and costs.
Witness Statements – Independent accounts can confirm what happened.
Wisconsin uses a fault-based insurance system. That means the driver (or drivers) responsible for the crash must cover damages. In a rideshare accident, this often involves multiple parties: the rideshare driver, another motorist, and the rideshare company itself. Proving fault clearly is one of the most important parts of a successful claim.
A denied rideshare claim can leave you feeling like you’ve run out of options. But you don’t have to face Uber, Lyft, or their insurance companies alone. At Natasha Misra Law, we fight for injured passengers across Milwaukee, Madison, Appleton, Green Bay, and surrounding areas. We’ll review your case, explain your options, and take on the insurance companies so you can focus on healing.
Contact us today for a free consultation. Don’t let a denied claim stand in the way of your recovery. Take the first step toward justice with Natasha Misra Law.
During the COVID-19 pandemic, more people are choosing to stay at home to slow the spread of the virus. Although there are fewer drivers, cyclists and pedestrians taking to the streets, unexpectedly the rate of serious and deadly accidents has increased as drivers become more reckless.
Additionally, many individuals are suffering from accident injuries that occurred before COVID-19. For personal injury victims, COVID-19 presents a handful of challenges for dealing with their claims and getting the compensation they deserve. Medical treatment for injuries may be difficult to access. There may be more uninsured drivers on the road.
If you were injured in an accident before or during coronavirus, you should speak with a Wisconsin personal injury attorney about your accident injuries. Natasha Misra Law is open and available to discuss your case with a free consultation.
COVID-19 is causing serious financial pressure for individuals, families and businesses. The current stay at home order has forced businesses to close, leading to unemployment and reduced pay.
This financial hardship may create pressure for unrepresented accident victims to accept quick settlement offers for their injuries. Settlement money could bring much needed financial relief. For accident victims who do not have an attorney, insurance companies may try to leverage the current economic climate for their benefit and diminish the value of their claims, delay payments or deny their claims altogether.
While it may be tempting to accept an initial settlement offer from an insurance company during COVID-19, I always recommend speaking with an attorney prior to signing any documents. This will ensure that your rights to a full financial recovery after an accident are protected.
During COVID-19, you may find it difficult to seek medical treatment for your injuries or visit your doctor’s office for ongoing treatment. Stay at home orders may prevent you from leaving home. Your doctor’s office may be open to only emergency cases. You may even be feeling COVID-19 related symptoms yourself. However, telemedicine may be available to you in order to continue your treatment and keep medical appointments while maintaining safe social distancing.
Telemedicine is being frequently used to help individuals gain access to medical treatment during COVID-19. For example, telehealth allows accident victims to speak with medical professionals through teleconferencing and by phone. In addition, physical therapy sessions can also be conducted through teleconferencing. Many providers also have portals that allow patients to communicate with their health care provider through an online patient portal.
If you are unsure of how you can continue to receive medical treatment during COVID-19, you should reach out to your doctor or medical provider to learn what options are available to you. By discussing those options with your doctor or medical provider, you will be able to continue to receive the necessary treatment that you deserve in order to recover from your injuries.
Some Wisconsin-based auto insurers are providing financial relief to their customers through refunds and discounts during the COVID-19 pandemic. However, not all drivers will receive these benefits. As more drivers lose their jobs, receive pay cuts and fall behind on monthly bill payments, there may be more uninsured drivers on the road.
If you are injured in a car accident caused by an uninsured or underinsured driver, then you will need to seek compensation from your own insurance company under your uninsured/underinsured motorist policy. You may also have a claim against the personal assets of the at-fault driver; however, recovering compensation from uninsured individuals may be difficult, especially when they are already experiencing financial hardship.
Even when you are dealing with your own insurance company, it is important to have an experienced personal injury attorney on your side to ensure you receive the full benefit of your insurance claim.
During COVID-19, it is important to continue to seek medical treatment, follow treatment plans, and work with your personal injury attorney to build the best case possible. If you have been recently injured in an accident, you should seek medical attention for your injuries and speak with a personal injury attorney about your case.
If you have questions about how COVID-19 may impact your personal injury case, call Natasha Misra Law today at (414) 210-3834.
My law practice is dedicated to helping people who have suffered injuries in accidents which were not their fault. Born and raised in Milwaukee, I come from a family of medical professionals. My background and experience help me understand and represent individuals injured in accidents.
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