Rideshare apps like Uber and Lyft have become part of everyday life in Milwaukee. But when an accident happens, it is assumed that the rideshare company’s insurance will take care of everything. Unfortunately, that’s not always the case. Rideshare companies often deny claims, leaving injured drivers and passengers feeling frustrated and unsure of what to do next.
At Natasha Misra Law, we know how disruptive this can be. Our rideshare accident lawyers helped clients across Wisconsin navigate denied claims, and we’re here to explain your options and how to move forward.
Before looking at solutions, it’s important to understand why a rideshare company might reject your claim. Common reasons include:
Disputes Over Fault – If there’s any question about who caused the crash—the rideshare driver, another motorist, or even both—companies may deny coverage.
A Different Policy Applies - If you receive a denial, there may be a different insurance policy that applies to the facts of the particular accident.
Lack of Documentation – Missing police reports, incomplete medical records, or other gaps in evidence can give insurers an excuse to push back.
Policy Exclusions – Rideshare policies are complicated. Depending on whether the app was on, off, or waiting for a ride, different coverage rules apply.
Understanding the “why” behind a denial helps you and your lawyer identify the next step.
A denied claim is not the end of the road. Here’s what you can do:
1. Consult with a Rideshare Accident Lawyer: Talking with an attorney should be one of your first moves. A Milwaukee rideshare accident lawyer can:
Evaluate Your Case – Review the accident details and the denial letter to identify weaknesses in the company’s reasoning.
Sort Our Insurance Coverages - An experienced attorney can look at all available insurance policies and see which apply to the circumstances of the accident.
Explore Options – From negotiations to filing a lawsuit, your lawyer will help you understand the best path forward.
Build Evidence – Lawyers know what records, statements, and reports are needed to make your case stronger.
2. Review the Denial Letter Carefully: Rideshare companies are required to explain why they’re denying your claim. Look for:
Specific Policy References – Pay attention to the insurance terms they cite.
Requests for More Information – Sometimes a denial isn’t final. Providing additional documentation may change the outcome.
3. Strengthen Your Documentation: A solid paper trail makes it harder for companies to avoid paying:
Accident Reports – Always get an official police report.
Medical Records – Keep detailed documentation of your injuries, treatments, and costs.
Witness Statements – Independent accounts can confirm what happened.
Wisconsin uses a fault-based insurance system. That means the driver (or drivers) responsible for the crash must cover damages. In a rideshare accident, this often involves multiple parties: the rideshare driver, another motorist, and the rideshare company itself. Proving fault clearly is one of the most important parts of a successful claim.
A denied rideshare claim can leave you feeling like you’ve run out of options. But you don’t have to face Uber, Lyft, or their insurance companies alone. At Natasha Misra Law, we fight for injured passengers across Milwaukee, Madison, Appleton, Green Bay, and surrounding areas. We’ll review your case, explain your options, and take on the insurance companies so you can focus on healing.
Contact us today for a free consultation. Don’t let a denied claim stand in the way of your recovery. Take the first step toward justice with Natasha Misra Law.
Accidents can be overwhelming. Not only are you shaken, but you must worry about your health, your safety, and your damaged vehicle. Should you try and drive the vehicle home? Call a tow truck? Let the police have it hauled away? Here is some basic information about what you should do if your vehicle has been damaged in an accident.
As evidence of the accident, cars must be carefully preserved until any accident reports and insurance investigations are complete. To determine fault and assess damages for insurance claims, the insurance companies of all involved drivers will complete an independent damage assessment of the affected vehicles.
Typically, cars that are not drivable from the scene of an accident are towed to an impound lot, tow lot, collision center, auto body shop or home. With the exception of your home, the vehicle is usually accumulating daily storage fees at these locations. Until all assessments and any investigations are complete by the insurance companies, it is important that the vehicles are not altered, repaired, or moved more than necessary.
If the vehicle is deemed a total loss as a result of the insurance investigation, then the insurance company may arrange to pick it up. If the insurance investigation concludes that the vehicle is repairable, then the vehicle repairs may begin at a collision center or auto body shop.
The short answer is yes. If your vehicle is not operable, it should be towed to an impound lot, tow lot, collision center, auto body shop, or it can even be towed home to your driveway if you prefer. If you choose not to tow an inoperable vehicle and leave it near the accident scene, local laws will determine how quickly police have the vehicle towed when you do not return for it. It will then be your responsibility to pay the towing fees, storage fees, and other costs.
While you may have to bear the initial costs for towing and storage, ultimately the responsibility for the expense will fall on the insurance company for at fault driver. Even if you believe another driver is at fault and will have to pay for your towing and storage fees, it is important to have the vehicle towed at a reasonable cost and remove the vehicle from storage as soon as appropriate to mitigate damages.
First, before you move the vehicle it is important to take photos of the accident scene including your car, the other vehicles, and your surroundings. This will be important evidence for insurance claims. The other driver's insurance company will likely want to see the vehicle to perform an independent damage assessment; however, these scene photos will save you from the risk of insurance adjusters questioning whether damage came from the accident or a subsequent event during transportation or storage.
Accidents lead to a lot of back-and-forth insurance negotiations and confusing policy language. An experienced car accident attorney can help lessen the burden of figuring out what specific steps you need to take after an accident. From figuring out how to store your car after an accident to negotiating the insurance settlement you deserve, a personal injury attorney can help make the process a little less stressful. Natasha Misra Law helps with the repair or replacement of your car at no additional cost to you.
Contact Milwaukee personal injury attorney Natasha Misra Law today.
My law practice is dedicated to helping people who have suffered injuries in accidents which were not their fault. Born and raised in Milwaukee, I come from a family of medical professionals. My background and experience help me understand and represent individuals injured in accidents.
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