Rideshare apps like Uber and Lyft have become part of everyday life in Milwaukee. But when an accident happens, it is assumed that the rideshare company’s insurance will take care of everything. Unfortunately, that’s not always the case. Rideshare companies often deny claims, leaving injured drivers and passengers feeling frustrated and unsure of what to do next.

At Natasha Misra Law, we know how disruptive this can be. Our rideshare accident lawyers helped clients across Wisconsin navigate denied claims, and we’re here to explain your options and how to move forward.

Why Rideshare Claims Get Denied

Before looking at solutions, it’s important to understand why a rideshare company might reject your claim. Common reasons include:

Disputes Over Fault – If there’s any question about who caused the crash—the rideshare driver, another motorist, or even both—companies may deny coverage.

A Different Policy Applies - If you receive a denial, there may be a different insurance policy that applies to the facts of the particular accident.  

Lack of Documentation – Missing police reports, incomplete medical records, or other gaps in evidence can give insurers an excuse to push back.

Policy Exclusions – Rideshare policies are complicated. Depending on whether the app was on, off, or waiting for a ride, different coverage rules apply.

Understanding the “why” behind a denial helps you and your lawyer identify the next step.

Steps to Take After a Denied Rideshare Claim

A denied claim is not the end of the road. Here’s what you can do:

1. Consult with a Rideshare Accident Lawyer: Talking with an attorney should be one of your first moves. A Milwaukee rideshare accident lawyer can:

Evaluate Your Case – Review the accident details and the denial letter to identify weaknesses in the company’s reasoning.

Sort Our Insurance Coverages - An experienced attorney can look at all available insurance policies and see which apply to the circumstances of the accident.  

Explore Options – From negotiations to filing a lawsuit, your lawyer will help you understand the best path forward.

Build Evidence – Lawyers know what records, statements, and reports are needed to make your case stronger.

2. Review the Denial Letter Carefully: Rideshare companies are required to explain why they’re denying your claim. Look for:

Specific Policy References – Pay attention to the insurance terms they cite.

Requests for More Information – Sometimes a denial isn’t final. Providing additional documentation may change the outcome.

3. Strengthen Your Documentation: A solid paper trail makes it harder for companies to avoid paying:

Accident Reports – Always get an official police report.

Medical Records – Keep detailed documentation of your injuries, treatments, and costs.

Witness Statements – Independent accounts can confirm what happened.

Local Considerations for Milwaukee Riders

Wisconsin uses a fault-based insurance system. That means the driver (or drivers) responsible for the crash must cover damages. In a rideshare accident, this often involves multiple parties: the rideshare driver, another motorist, and the rideshare company itself. Proving fault clearly is one of the most important parts of a successful claim.

Contact Natasha Misra Law and Get a Lawyer Who’s Not Just Another Suit

A denied rideshare claim can leave you feeling like you’ve run out of options. But you don’t have to face Uber, Lyft, or their insurance companies alone. At Natasha Misra Law, we fight for injured passengers across Milwaukee, Madison, Appleton, Green Bay, and surrounding areas. We’ll review your case, explain your options, and take on the insurance companies so you can focus on healing.

Contact us today for a free consultation. Don’t let a denied claim stand in the way of your recovery. Take the first step toward justice with Natasha Misra Law.

Why Is An Accident Report Important?

An accident report is an important document that is used to support your personal injury claim after a car accident. When an accident is reported, the law enforcement officer responding to the scene will usually prepare an accident report. The accident report contains crucial information relating to the officer's investigation of the accident. This information includes the name of the parties involved in the accident along with insurance information.

What Is In An Accident Report?

An accident report will provide comprehensive details about the accident. The responding law enforcement officer will usually prepare an accident report to document the investigation of the accident. The accident report usually contains information about who caused the accident, where the accident took place, what time of day the accident happened and other conditions. It also contains the names of the parties involved in the accident along with insurance information. If there are witnesses to the accident, the officer will usually include such information in the report as well. All of this information can be used by personal injury attorneys and insurance companies in the investigation of the accident.

How To Get An Accident Report In Milwaukee

An accident report also known as the "Wisconsin Motor Vehicle Crash Report" is available online through the Wisconsin Department of Transportation for a small fee.  Generally, a reportable accident may take up to 10 days and sometimes longer to appear on the government website. Non-reportable accidents, meaning accidents that do not involve injury, substantial property damage or damage to government property, are treated differently and will not be on the Wisconsin Department of Transportation portal and will usually require an in-person, mail or email request from the responding law enforcement agency.

If you were injured in a car accident in the City of Milwaukee, you can also search for your accident report using the Traffic Accident Lookup page on the Official Website of the City of Milwaukee. To request information about a non-reportable car accidents, you can send a mail or email request to the Milwaukee Police Department Open Records Section. If you cannot find your accident report after 10 business days, you can call the Milwaukee Police Department Open Records Section at (414) 935-7435 for further assistance.

Contact A Wisconsin Personal Injury Attorney

When you are injured in an automobile accident, you require diligent representation that will fully investigate your case. Milwaukee Personal Injury Attorney Natasha Misra will help you obtain your accident report and use the accident report to support a personal injury claim against the driver who caused your injuries. Contact Natasha Misra Law today for a free consultation and speak with a Milwaukee car accident lawyer today.

Natasha Misra

My law practice is dedicated to helping people who have suffered injuries in accidents which were not their fault. Born and raised in Milwaukee, I come from a family of medical professionals. My background and experience help me understand and represent individuals injured in accidents.