Rideshare apps like Uber and Lyft have become part of everyday life in Milwaukee. But when an accident happens, it is assumed that the rideshare company’s insurance will take care of everything. Unfortunately, that’s not always the case. Rideshare companies often deny claims, leaving injured drivers and passengers feeling frustrated and unsure of what to do next.
At Natasha Misra Law, we know how disruptive this can be. Our rideshare accident lawyers helped clients across Wisconsin navigate denied claims, and we’re here to explain your options and how to move forward.
Before looking at solutions, it’s important to understand why a rideshare company might reject your claim. Common reasons include:
Disputes Over Fault – If there’s any question about who caused the crash—the rideshare driver, another motorist, or even both—companies may deny coverage.
A Different Policy Applies - If you receive a denial, there may be a different insurance policy that applies to the facts of the particular accident.
Lack of Documentation – Missing police reports, incomplete medical records, or other gaps in evidence can give insurers an excuse to push back.
Policy Exclusions – Rideshare policies are complicated. Depending on whether the app was on, off, or waiting for a ride, different coverage rules apply.
Understanding the “why” behind a denial helps you and your lawyer identify the next step.
A denied claim is not the end of the road. Here’s what you can do:
1. Consult with a Rideshare Accident Lawyer: Talking with an attorney should be one of your first moves. A Milwaukee rideshare accident lawyer can:
Evaluate Your Case – Review the accident details and the denial letter to identify weaknesses in the company’s reasoning.
Sort Our Insurance Coverages - An experienced attorney can look at all available insurance policies and see which apply to the circumstances of the accident.
Explore Options – From negotiations to filing a lawsuit, your lawyer will help you understand the best path forward.
Build Evidence – Lawyers know what records, statements, and reports are needed to make your case stronger.
2. Review the Denial Letter Carefully: Rideshare companies are required to explain why they’re denying your claim. Look for:
Specific Policy References – Pay attention to the insurance terms they cite.
Requests for More Information – Sometimes a denial isn’t final. Providing additional documentation may change the outcome.
3. Strengthen Your Documentation: A solid paper trail makes it harder for companies to avoid paying:
Accident Reports – Always get an official police report.
Medical Records – Keep detailed documentation of your injuries, treatments, and costs.
Witness Statements – Independent accounts can confirm what happened.
Wisconsin uses a fault-based insurance system. That means the driver (or drivers) responsible for the crash must cover damages. In a rideshare accident, this often involves multiple parties: the rideshare driver, another motorist, and the rideshare company itself. Proving fault clearly is one of the most important parts of a successful claim.
A denied rideshare claim can leave you feeling like you’ve run out of options. But you don’t have to face Uber, Lyft, or their insurance companies alone. At Natasha Misra Law, we fight for injured passengers across Milwaukee, Madison, Appleton, Green Bay, and surrounding areas. We’ll review your case, explain your options, and take on the insurance companies so you can focus on healing.
Contact us today for a free consultation. Don’t let a denied claim stand in the way of your recovery. Take the first step toward justice with Natasha Misra Law.
If you are injured in a rear-end accident, you may wonder who is responsible for paying the medical bills, vehicle repair costs, and other expenses associated with the accident. In Wisconsin, the negligent driver is liable for damages. However, sometimes it is unclear who is at fault for an accident. How is fault determined in a rear-end accident, and what happens if you are the one at fault?
The rear driver is generally always at fault. However, issues often arise as to which rear vehicle is responsible in a multi-vehicle accident. If there were two separate impacts, for example, then there may a dispute as to which rear driver caused the accident. When the rear-most vehicle hits the vehicle in front of it and pushes the middle vehicle into the foremost vehicle, then only the rear-most vehicle is responsible for the accident. In other situations in which three or more cars are involved in a rear end accident, the front vehicle may need to file a claim against all rear vehicles.
Rear-end collisions occur when drivers are distracted, speeding, or following too closely. Weather or other hazardous road conditions or obstructions such as construction or wildlife can also contribute to accidents, including rear-end collisions. Faulty brake lights or not using a vehicle’s hazard lights when there is a problem can also cause accidents. Other common causes of rear-end collisions include erratic driving or sudden maneuvers like slamming on the breaks, switching the car from drive into reverse, or making an incomplete turn.
Often, multi-car accidents mean multiple drivers are at fault. Any drivers who contributed to the collision by following too closely, speeding, driving distracted or any other negligent behaviors may share responsibility when involved in a multi-car accident. Multi-vehicle accidents can become complicated as to determining which rear vehicle caused damages. For example, in a three vehicle rear-end accident, the front-most vehicle may need to file a claim against one or both rear vehicles.
After an accident, you should seek immediate medical attention even if you do not have any obvious injuries. Some serious injuries, such as concussions or soft tissue damage, may not have any immediate symptoms but carry long-term consequences. Seek a medical evaluation, contact the police for an accident report, and contact your insurance company.
After you tend to your injuries - which is always most important - there are a few other steps you should take. Make sure to document everything you can about the accident, from the weather and road conditions to witness contact information. While it may seem excessive, taking these steps will ensure you have the evidence you need in the event of a lawsuit. Fault is typically determined through witness and officer statements, so be sure to speak with everyone who was at or near the scene and may have witnessed how the accident unfolded.
Second, make sure you capture photographic evidence of the accident scene, focusing on items like the position of the vehicles, tire skid marks, your injuries, and any property damage. While you may think that you’ll remember, memories fade. Be sure to capture the evidence while it exists.
Rear-end collisions can result in serious injuries including whiplash, neck injuries, back injuries, and even traumatic head injuries. These injuries often require costly, long-term medical treatment which can also lead to lost wages, pain and suffering, and emotional distress on top of property damage to the involved vehicle. Fortunately, if you are injured in a rear-end collision, you can recover damages for all these things from the negligent driver.
My law practice is dedicated to helping people who have suffered injuries in accidents which were not their fault. Born and raised in Milwaukee, I come from a family of medical professionals. My background and experience help me understand and represent individuals injured in accidents.
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