Rideshare apps like Uber and Lyft have become part of everyday life in Milwaukee. But when an accident happens, it is assumed that the rideshare company’s insurance will take care of everything. Unfortunately, that’s not always the case. Rideshare companies often deny claims, leaving injured drivers and passengers feeling frustrated and unsure of what to do next.
At Natasha Misra Law, we know how disruptive this can be. Our rideshare accident lawyers helped clients across Wisconsin navigate denied claims, and we’re here to explain your options and how to move forward.
Before looking at solutions, it’s important to understand why a rideshare company might reject your claim. Common reasons include:
Disputes Over Fault – If there’s any question about who caused the crash—the rideshare driver, another motorist, or even both—companies may deny coverage.
A Different Policy Applies - If you receive a denial, there may be a different insurance policy that applies to the facts of the particular accident.
Lack of Documentation – Missing police reports, incomplete medical records, or other gaps in evidence can give insurers an excuse to push back.
Policy Exclusions – Rideshare policies are complicated. Depending on whether the app was on, off, or waiting for a ride, different coverage rules apply.
Understanding the “why” behind a denial helps you and your lawyer identify the next step.
A denied claim is not the end of the road. Here’s what you can do:
1. Consult with a Rideshare Accident Lawyer: Talking with an attorney should be one of your first moves. A Milwaukee rideshare accident lawyer can:
Evaluate Your Case – Review the accident details and the denial letter to identify weaknesses in the company’s reasoning.
Sort Our Insurance Coverages - An experienced attorney can look at all available insurance policies and see which apply to the circumstances of the accident.
Explore Options – From negotiations to filing a lawsuit, your lawyer will help you understand the best path forward.
Build Evidence – Lawyers know what records, statements, and reports are needed to make your case stronger.
2. Review the Denial Letter Carefully: Rideshare companies are required to explain why they’re denying your claim. Look for:
Specific Policy References – Pay attention to the insurance terms they cite.
Requests for More Information – Sometimes a denial isn’t final. Providing additional documentation may change the outcome.
3. Strengthen Your Documentation: A solid paper trail makes it harder for companies to avoid paying:
Accident Reports – Always get an official police report.
Medical Records – Keep detailed documentation of your injuries, treatments, and costs.
Witness Statements – Independent accounts can confirm what happened.
Wisconsin uses a fault-based insurance system. That means the driver (or drivers) responsible for the crash must cover damages. In a rideshare accident, this often involves multiple parties: the rideshare driver, another motorist, and the rideshare company itself. Proving fault clearly is one of the most important parts of a successful claim.
A denied rideshare claim can leave you feeling like you’ve run out of options. But you don’t have to face Uber, Lyft, or their insurance companies alone. At Natasha Misra Law, we fight for injured passengers across Milwaukee, Madison, Appleton, Green Bay, and surrounding areas. We’ll review your case, explain your options, and take on the insurance companies so you can focus on healing.
Contact us today for a free consultation. Don’t let a denied claim stand in the way of your recovery. Take the first step toward justice with Natasha Misra Law.
Automobile insurance is a contractual agreement between you and your insurance company. Your insurance company promises to provide compensation for injuries or property damage that you suffer as the result of an automobile accident in exchange for a premium.
Wisconsin drivers are required by Wisconsin’s Financial Responsibility Law to carry automobile insurance. At minimum, your auto insurance policy must provide liability coverage for the following amounts:
Additionally, Wisconsin drivers are required to carry uninsured motorist coverage with a minimum bodily injury coverage of at least $25,000 for injury or death of one person and $50,000 for injury or death of two or more people.
Personal automobile insurance covers you (the named insured), your spouse, other relatives living in the same household and anyone you give permission to driver your automobile unless excluded from the policy.
If you are responsible for an auto accident that injures other people, bodily injury liability coverage protects your personal assets up to the stated amount of coverage for medical expenses, lost wages, pain and suffering, as well as other losses sustained by the injured individuals. Bodily injury coverage does not cover your injuries that you experience as a result of an accident that is your fault.
Property damage liability coverage, on the other hand, pays for property damage that you cause as a result of a car accident. This coverage pays for any damage up to your insurance policy’s limit. This coverage includes damages to someone else’s vehicle, someone else’s personal property and structural damage to property you do not own such as a street sign or light pole.
This coverage is for you, your family and other passengers in your vehicle who sustain injuries when struck by a vehicle who has no insurance or by a hit and run driver. This coverage also covers you and your family members if injured as a pedestrian when struck by a driver with no insurance or a driver who hits you and leaves the scene of an accident. The amount covered is based on the policy limits purchased.
Although underinsured (UIM) coverage is not mandatory, many Wisconsin driver choose to carry this type of coverage for further protection. You should choose to have UIM coverage in case the at fault party does not have sufficient policy limits to cover your losses. UIM coverage increases the bodily injury protection to you and the passengers in your vehicle if the limits of the at fault party are less than your UIM coverage limits.
Medical payments coverage is a benefit that pays for medical expenses or funeral expenses for you or any others injured or killed in an auto accident in your vehicle regardless of fault. This type of coverage also covers you or your family members as pedestrians if hit by a car or riding as a passenger in someone else’s vehicle.
This type of coverage is useful to pay for co-payments or deductibles that your health insurance does not cover, as well as applicable out-of-pocket expenses.
While Wisconsin’s Financial Responsibility Law requires drivers to carry bodily injury liability coverage, property damage liability coverage, and uninsured motorist coverage, many drivers choose to purchase more coverage than is required by law to protect their personal assets after an accident.
This coverage will repair damages to your vehicle or pay in the event your vehicle has been declared totaled from a collision with another vehicle or object, even if you are at fault for the accident.
Even though collision coverage is not mandatory in the State of Wisconsin, financial institutions (lienholders) may require you to take out collision coverage to protect their interest at the time of a collision.
Comprehensive coverage is an elective coverage that pays for damage to your vehicle caused by covered events such as theft, vandalism, flooding, hail, broken glass, falling objects and even hitting an animal such as a deer.
If you have been injured in an auto accident, you should discuss your options with an experienced Milwaukee personal injury attorney. Natasha Misra Law helps Wisconsin accident victims seek the compensation they deserve for their injuries. If you have been in an accident and suffered from bodily injury or property damage, you should not have to bear the economic burden. Together, we will look at the facts of your case and uncover all potential sources of recovery.
Call our office today at (414) 635-2833 for a free consultation and speak with an experienced Milwaukee car accident lawyer.
My law practice is dedicated to helping people who have suffered injuries in accidents which were not their fault. Born and raised in Milwaukee, I come from a family of medical professionals. My background and experience help me understand and represent individuals injured in accidents.
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